Field Service Engineer - Clinical Pathology - Cornwall
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|Job Type||Permanent Full Time|
|Area||South West, UK & Ireland|
|Sector||ScientificScientific - Engineering|
|Salary||Competitive basic salary + 20% bonus + company car + benefits|
As Field Service Engineer, you will be responsible for providing level one and two support to customers across Cornwall, in particular, Truro. This will include, handling installations and de-installations, repairs, instrument hardware or software upgrades as well as providing basic training to customers and the sales team.
Core responsibilities as Field Service Engineer - Clinical Pathology - Cornwall:
- Provide first line and second line service to customers based across Cornwall
- Provide level two service (complex service interventions requiring more than 4 hours of labour)
- Schedule and perform planned maintenance (PM) activities
- Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
- Conduct / assist with installation of instruments and de-installations
- Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
- Schedule, perform and document hardware and software updates
- Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
- Perform basic technical coaching and training to other Field Service Engineers
This is a global healthcare company with a successful, and growing, pathology diagnostics business which encompasses systems from high volume clinical analysers to specialist molecular technologies. They offer cutting edge products to their customers, and outstanding training, support and development to their employees. The company actively promotes from within so there are genuine opportunities to progress your career once you've proven yourself.
In order to apply you should meet all or most of the following criteria:
- Ideally Bachelors / Engineering degree in medical / electrical / mechanical or medical technology
- Experience of operating and / or maintaining and repairing in-vitro diagnostic instrumentation within a clinical laboratory setting would be desirable
- Excellent experience and process skills of the business functions service delivery
- Excellent communication skills
- Ability to identify and drive resolution of issues
- Technical expert for product line responsibility
- Coaching and training skills
- Excellent experience in use of analytical tools and software
- MUST be based in Cornwall
- Competitive basic salary, depending on experience, with a 20% bonus
- Company car
- Benefits include: pension, private healthcare, life assurance, 25 days holiday etc.
- Personal development plan with regular product and skills training
- Genuine opportunity for career development