Field Service Engineer - Life Sciences – Midlands

2020-04-27 12:56:482023-01-22 Helix Scientific Recruitment
Job Type Permanent Full Time
Location Midlands
Area East Midlands, UK & IrelandWest Midlands, UK & Ireland East Midlands UK & Ireland Midlands
Sector ScientificScientific - Engineering
Salary Competitive basic salary + bonus + company car + benefits
Start Date Negotiable
Advertiser Scientific Team
Telephone 01323 445450
Job Ref LA32053
As Field Service Engineer for this global biotechnology organisation, that manufactures innovative and cutting edge scientific Instruments and reagents you will be responsible for service and engineering support of the company’s market leading instruments used in cell-based research and clinical applications.
Core responsibilities as Field Service Engineer - Midlands
  • Instrument preventative maintenance
  • Conduct Installations, equipment upgrades
  • Time sensitive corrective maintenance to restore systems to full operation
  • Resolve instrumentation issues through hardware and software troubleshooting
  • Manage communications (email and telephone) with customers to ensure resolution and correct follow up to assure customer satisfaction
  • Prepare, update and maintain accurate logs, equipment performance data, service records and parts usage software
  • Communicate effectively with the sales team and application specialists
  • Train and assist other Field Service engineers on complex troubleshooting and technical fixes
  • Active participation with sales teams in upgrades and service contract renewals across the territory 
The company focuses is to improve scientific understanding and medical progress by providing products and services that advance biomedical research and cellular therapy, which drives their commitment to support the translation of basic research into therapy in the areas of immunology, cancer, neuroscience and stem cell biology.   The excellence of their products is augmented by the reliability of their support services, giving added value to their customers.
In order to apply you should meet all or most of the following criteria:
  • Ideally BSc qualified in Engineering, Electrical engineering or a physical science
  • Have at least 2 years of equipment support experience in biotech instrumentation, field service repair, fluid control systems, and system level electrical / mechanical troubleshooting
  • Excellent computer networking, troubleshooting and communication skills
  • Flow cytometry and / or laser experience would be an added bonus, though not essential
Package includes:
  • Generous basic salary, dependent on experience
  • 10% bonus
  • Company car
  • Company pension scheme
  • Death in Service
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