Field Service Engineer – Molecular Biology – Midlands/SW

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2020-03-10 10:15:571970-01-01 Helix Scientific Recruitment
Job Type Permanent Full Time
Location Midlands OR Southwest (Bristol)
Area South West, UK & IrelandEast Midlands, UK & IrelandWest Midlands, UK & Ireland South West UK & Ireland Midlands OR Southwest (Bristol)
Sector Scientific - Engineering
Salary Competitive basic salary + bonus + company car + benefits
Start Date Negotiable
Advertiser Scientific Team
Telephone 01323 445450
Job Ref LA32051
Our client is seeking an experienced Field Service Engineer to cover the UK as part of an existing, successful team. Working with a portfolio of life-changing technologies, spanning the spectrum of healthcare. Products in diagnostics, medical devices, nutritionals and branded generic medicines. 
Main Responsibilities:
  • Install, maintain, troubleshoot and repair molecular instruments and systems.
  • Primarily responsible for customer satisfaction and loyalty within the defined territory.
  • Monitor, communicate and report regularly to the molecular lead field service specialist and the commercial team.
  • Installation and implementation of new molecular systems in current and new customers´ sites.
  • Performing preventative maintenance interventions, hardware and software upgrades and repair interventions on molecular instrumentation.
  • Troubleshoot application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
  • Providing on-site customer support for software and hardware upgrade training.
  • Actively participating in area and worldwide molecular conference calls, service summits, expert meetings and workshops.
  • Providing primary service and support to the defined territory.
  • Providing back-up service support outside of assigned territory as needed.
  • Represent in a professional manner at all times to develop and preserve a positive customer relationship and achieve customer satisfaction and loyalty.
The ideal candidate will be educated to degree level in electronic engineering, bio-medical engineering or related sciences.
You will have proven experience within a similar position, field based, good computer and IT skills , be team orientated with highly developed communication skills. 
Ideally you will be based in the Midlands or the Bristol area. 
This position offers bonus and exceptional benefits, if you feel you are the right person for this role and you don't mind extensive travel then please contact us today!! 
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