Field Service Engineer – Clinical Pathology – Kent

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2020-03-10 09:58:371970-01-01 Helix Scientific Recruitment
Job Type Permanent Full Time
Location Kent
Area South East, UK & Ireland South East UK & Ireland Kent
Sector Scientific - Engineering
Salary Competitive basic salary + bonus + company car + benefits
Start Date Negotiable
Advertiser Scientific Team
Telephone 01323 445450
Job Ref LA32050
Our client is a global leader in in vitro diagnostics and offers a broad range of instrument systems and tests for hospitals, labs, blood banks and clinics.
We are seeking an experienced Field Service Engineer who will be responsible for providing level one and two support to the customer base - handling installations and uninstallations, repairs, instrument hardware or software upgrades and providing basic training to customers.
Main duties:
  • Provide first line and second line service, (service interventions requiring less than 4 hours labor time)
  • Provide level two service (complex service interventions requiring more than 4 hours of labor)
  • Schedule and perform planned maintenance (PM) activities
  • Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
  • Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
  • Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time
  • Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
  • Perform basic technical coaching and training to other Technical Service Specialists
The ideal candidate will be educated to degree level in engineering (medical), electrical, mechanical or medical technology is preferred.
You will need a proven track record in a similar position, have excellent technical skills and a high level of communication ability.
This position is based in Kent, you will need a clean driving license and be willing to travel.
This company provides a bonus scheme and excellent company benefits. 
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