Field Service Engineer - Life Sciences - Cambridgeshire

2019-06-10 08:41:152022-01-25Helix Scientific Recruitment
Job Type Permanent Full Time
Location Cambridgeshire & Hertfordshire
Area East Anglia, UK & Ireland Cambridgeshire & Hertfordshire
Sector Scientific - Engineering
Salary Competitive basic salary + bonus + company car + benefits
Start Date Negotiable
Advertiser Scientific Team
Telephone 01323 445450
Job Ref AJ636.031
Description
As Field Service Engineer for this global biotechnology organisation, that manufactures innovative and cutting edge scientific Instruments and reagents you will be responsible for service and engineering support of the company’s market leading instruments used in cell-based research and clinical applications.
 
Core responsibilities as Field Service Engineer – Cambridgeshire & Hertfordshire
  • Instrument preventative maintenance
  • Conduct Installations, equipment upgrades
  • Time sensitive corrective maintenance to restore systems to full operation
  • Resolve instrumentation issues through hardware and software troubleshooting
  • Manage communications (email and telephone) with customers to ensure resolution and correct follow up to assure customer satisfaction
  • Prepare, update and maintain accurate logs, equipment performance data, service records and parts usage software
  • Communicate effectively with the sales team and application specialists
  • Train and assist other Field Service engineers on complex troubleshooting and technical fixes
  • Active participation with sales teams in upgrades and service contract renewals across the territory 
 
COMPANY
The company focuses is to improve scientific understanding and medical progress by providing products and services that advance biomedical research and cellular therapy, which drives their commitment to support the translation of basic research into therapy in the areas of immunology, cancer, neuroscience and stem cell biology.   The excellence of their products is augmented by the reliability of their support services, giving added value to their customers.
 
REQUIREMENTS
In order to apply you should meet all or most of the following criteria:
  • Ideally BSc qualified in Engineering, Electrical engineering or a physical science
  • Have at least 2 years of equipment support experience in biotech instrumentation, field service repair, fluid control systems, and system level electrical / mechanical troubleshooting
  • Excellent computer networking, troubleshooting and communication skills
  • Flow cytometry and / or laser experience would be an added bonus, though not essential
 
REMUNERATION
Package includes:
  • Generous basic salary, dependent on experience
  • 10% bonus
  • Company car
  • Company pension scheme
  • Death in Service
Apply Later
Sign in
Register
Apply
Later
Similar Jobs
  • Field Service Engineer – Clinical Diagnostics - Midlands / NE
    UK & Ireland, East Midlands
    Engineering
    Competitive basic salary + bonus + company car + benefits

    As Field Service Engineer you will be responsible for post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of In- Vitro Diagnostic Instrumentation across the Midlands up to the Northeast of England.   Working as a key m...
  • Field Service Engineer - Water Treatment Chemicals - North East
    UK & Ireland, North East
    Engineering
    Competitive basic salary + bonus + company car + benefits

    Our client is an industry leader and long established provider of environmental water treatment solutions and services. They supply a comprehensive range of innovative technologies and services to maintain systems across the municipal, industrial, scientific and healthcare markets in the UK.  ...
Email Me Jobs Like This
Subscribed to similar jobs notifications

Contact Us

Enquiries from within the UK:
01323 44 54 50
Enquiries from outside of the UK:
+44 1323 44 54 50
Email:
info@helixscientific.co.uk

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

More Details